FAQs
SHIPPING
Your shipping cost will be calculated at checkout. It will be based on the weight of your order, and the location it is being shipped to.
Q - When will my order ship?
A - If items are in stock, they will ship out within 1-3 business days. If not in stock, usually within 2 weeks.
Q - When will my order arrive?
A - If item is in stock, usually 5-7 business days. If anything in your order is out of stock, you will be notified right away on how long to expect delivery.
A - Yes, you can choose 'Priority Mail Express' for two day delivery. Pricing is set by USPS based on your location, and will be calculated for you upon selection.
Q - How soon should I order gifts for the holidays?
A - At least 4 weeks before Christmas. Last ship date is Dec 16th.
Keep in mind that you are buying handcrafted products that involve many steps to make, and additional time to cure properly. Therefore, it's wise to think ahead and order well in advance!
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PERSONALIZED ITEMS
Q - Which products may be personalized?
A - Whimsical Key Racks and Whimsical Tea Towels.
Q - How long does it take to get a personalized order?
A - If item is in stock, it will ship within 3-5 business days.
FYI: All sales of personalized orders are final . . . no returns, no refunds
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This FAQ page is a work in progress. As it continues to develop, feel free to ask me anything about my products, policies, or service.
Email me with questions hello@patticlancy.com